Frequently Asked Questions

The most common questions are answered below. If you have a question that is not addressed, please contact us - you can expect a speedy response.

1. What is FreeContractPhones.com? 

2. Are these offers genuine?

3. A free phone & free line rental/free gift, how is that possible?

4. How do the retailers make their money?

5. What is cashback and how does it work?

6. Are these the same contracts sold on the high street?

1. What is FreeContractPhones.com? 

FreeContractPhones.com is our effort in helping you find the best contract mobile phone deals in the UK, and that we guarantee.

We are not a retailer. We link you to all the major established online retailers. This includes many high street names. Our Mobile Phone Search compares over 70,000 mobile phone deals, from the leading retailers including The Carphone Warehouse, Vodafone, Phones4U, Dial-a-phone and e2save, to name but a few.

What you will notice is that since the retailers are web-based, even those that exist on the high street can offer better deals!

We always try our best to ensure all the deals displayed are up to date, and our Mobile Phone Search which acts as a comparison engine, displays the best deal for you based on your needs. The best value for money contracts are also displayed on the homepage and can be navigated easily using the links on the website.

2. Are these offers genuine?

Yes, 100% genuine offers. Thousands of consumers are taking advantage of them, realising that the best deals are online. All the retailers you are linked to on this website are reliable established companies, with many such as E2save and Mobiles2YourDoor being part of larger retailers, namely The Carphone Warehouse and Phones4U. 

3. A free phone & free line rental/free gift, how is that possible?

It is possible for a number of reasons. The first point you must remember is that retailers are businesses, they aim to make a profit. Although consumers are being offered fantastic value for money deals, the retailers can afford to do this.

1. They receive comission for signing up a new customer to the network. From Orange, O2, Vodafone, Three or T-Mobile.

2. They are web-based so the expenses are much lower than your high-street retailers.

3. Since they have less expenses, they can use the money they will generate from a customer to make the deals more appealing. Such as free line rental or a free gift.

4. Great deals means more customers.

The mobile phone market is very competitive. By finding this website you are being the savvy consumer and on your way to finding the best of the great deals around.


4. How do the retailers make their money?

They make thier money from the commission they receive from the network, which allows them to pass on benefits to you and still make a profit.

However, when it comes to cashback deals, especially those involving better free line rental, the retailers are also aware that some forgetful consumers will not claim their money.

This means all you have to do is spend 10 minutes on knowing exactly how to get your money back and when to save hundreds of pounds. Time well spent I would say.

5. What is cashback and how does it work?

You pay the standard monthly line rental to the network, as normal. If the retailer has promised 'free line rental' or 'half-price line rental', it means you can claim money back from them which is equivalent to getting free or half-price line rental. 

For example, if you are paying £40 a month and the deal involves 6 months free line rental - the retailer owes you a total of £240.That makes your average line rental only £20 a month. You must claim the £240 cashback.

It is an efficient process but you must know what is expected in order to get the easy money. 

Remember cashback requirements differ slightly depending on the retailer. It is a must that their instructions are read. These are easily accessible on the website of the retailer. It involves sending the last bill receieved with a cashback form.

If you have found the deal you want, and are still unsure about cashback then click here for more information. 



6. Are these the same contracts sold on the high street?

Yes! You get the same phones, with the same tariffs on the same networks. For example, T-Mobile Flext 35 will give you £180 worth of credit a month to use on minutes and texts, just like high street retailers. The only difference is you pay a lot less, and that seperates you from most consumers in the UK!